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PARTY PINATAS

Terms and Conditions

Last updated: 22 October 2026

Welcome to Party Pinatas. These Terms and Conditions apply to purchases made through our website and form part of the agreement between Party Pinatas and the customer.

By placing an order, you acknowledge that you have had an opportunity to review these Terms and Conditions, the applicable product description, our delivery information and our Returns & Refunds Policy.

Nothing in these Terms and Conditions is intended to exclude or limit any consumer right or remedy that cannot lawfully be excluded or limited under South African law.

1. About Party Pinatas

Party Pinatas specialises in handmade piñatas and selected piñata fillers. We operate primarily as an online store, with collection arrangements available at designated collection points.

Party Pinatas does not operate as a general party-supplies store.

For order enquiries, please contact us using the contact details published on our website.

Business details

2. Products and Handmade Variations

Our piñatas are handmade. Minor variations in colour, texture, finish, decorative placement and appearance may occur because of the materials and production methods used.

Product photographs are intended to represent the product as accurately as reasonably possible. Colours may appear slightly different depending on screen settings, lighting and printing.

Unless expressly stated otherwise in the product description, decorations, fillers, accessories and other items shown in photographs are not included automatically.

Please refer to the individual product description for the product’s size, contents, features and any specific requirements.

Handmade variations do not excuse a product that materially differs from its description or fails to meet applicable consumer-quality requirements.

3. Placing an Order

Customers are responsible for checking the following before completing checkout:

Orders are subject to successful payment or any agreed payment arrangement and acceptance by Party Pinatas.

If information is missing, incorrect or requires clarification, production may be delayed while we contact the customer.

Customers should check their order confirmation and contact us promptly if an error is identified.

4. Production Lead Time

Our standard production lead time is 4–5 working days, excluding courier delivery time.

Working days exclude Saturdays, Sundays and South African public holidays.

Orders are scheduled according to our production workload and the information required to complete each order.

Orders received late in the working day may only enter the production queue on the next working day. The time needed to produce, finish, package and prepare an order for dispatch depends on the nature of the product and the production schedule.

The advertised lead time is a production estimate. It is not a guarantee that an order will be delivered by a particular event date unless that date has been expressly agreed to in writing.

If additional information, approval or payment is required from the customer, the production schedule may be affected. We will communicate material delays where reasonably possible.

These provisions do not remove any rights a customer may have if Party Pinatas fails to perform within an agreed or legally applicable period.

5. Rush Orders

Rush orders must be arranged directly with Party Pinatas before an order is placed online.

Customers who require a piñata by a specific date must contact us before ordering.

Rush orders are subject to:

A rush order is only confirmed once Party Pinatas has expressly accepted the request and confirmed the arrangements in writing.

Placing a standard order online does not automatically make it a rush order, even if the customer has an approaching birthday, party or other event.

If an order is placed online without prior rush-order confirmation, the standard production lead time and selected delivery arrangements apply.

We cannot guarantee delivery by an event date that has not been expressly confirmed in writing.

If a customer requests cancellation or a refund because an order was not arranged as a rush order, the request will be assessed under our Returns & Refunds Policy and applicable law. No blanket exclusion of statutory rights is intended.

6. Order Cut-off and Production Scheduling

Orders are processed during business hours.

An order placed late in the working day may be scheduled for processing on the next working day, depending on the production workload and the requirements of the order.

Production lead times are estimates for completing orders and do not mean that every order will be dispatched on a particular numbered working day.

Customers should allow time for both production and courier delivery when ordering for an event.

If a specific date is essential, customers must contact us before placing the order to discuss whether it can be accommodated.

7. Payment Terms

Available payment methods are those displayed at checkout or confirmed directly by Party Pinatas.

Where a deposit arrangement has been expressly agreed, a deposit of 50% may be required to secure the order, with the remaining balance payable before dispatch or upon collection, as agreed.

Orders paid online will be processed according to the payment status and any applicable production requirements.

Party Pinatas reserves the right to delay production or dispatch where payment remains outstanding, subject to the agreed payment terms and applicable law.

Customers must not assume that an order is secured until the required payment or deposit has been received and the order has been confirmed.

Any additional charges must be disclosed and agreed to before they are applied.

8. Prices and Website Errors

Prices are displayed in South African rand unless otherwise stated.

Delivery charges, discounts and applicable additional fees will be shown or communicated before the order is finalised.

We take reasonable care to ensure that product descriptions, prices and availability are accurate. If a material error is identified after an order has been placed, we will contact the customer to discuss an appropriate resolution.

We will not unilaterally impose an undisclosed price increase on an accepted order.

9. Delivery and Courier Services

National deliveries are arranged through the courier services and delivery options available at checkout. These may include The Courier Guy and PUDO, depending on the service selected.

The delivery estimate depends on the selected service and the destination.

Unless otherwise stated, courier delivery is additional to the production lead time.

For example, where a shipping option states an estimated 3–4 working days, that period relates to courier transit and must be added to the production period.

Courier estimates are not guarantees of delivery on a particular date. Delays may arise from courier capacity, operational disruptions, weather, incorrect addresses, public holidays or other circumstances affecting transit.

Party Pinatas will provide tracking information when it becomes available and will reasonably assist with enquiries relating to a shipment.

Where a parcel is delayed, lost or damaged, we will investigate the matter with the courier and address the customer’s rights and any obligations applicable under law.

Customers are responsible for providing a complete and accurate delivery address, contact number and any delivery instructions required.

Additional charges caused by an incorrect address, failed delivery, redelivery or a change requested by the customer may be payable by the customer where properly disclosed and lawful.

Nothing in this section removes any responsibility that Party Pinatas has under applicable law for delivery or fulfilment.

10. Collection Orders

Customers selecting collection must follow the collection arrangements confirmed by Party Pinatas.

Collection location, availability and collection times must be confirmed before collection.

Customers should wait for confirmation that their order is ready before travelling to collect it.

Where a balance remains outstanding, it must be settled according to the agreed payment terms before the order is released.

Customers should inspect their order upon collection and notify us promptly of any visible damage or discrepancy. This does not remove statutory rights relating to defects that may not be apparent on inspection.

11. Cancellations and Changes to Orders

Customers should contact Party Pinatas as soon as possible if they wish to cancel or change an order.

Once production has started, a cancellation or change may involve materials already purchased, labour already performed, custom preparation or other costs incurred specifically for the order.

The availability of cancellation, any reasonable charge and any refund will depend on the nature of the order, the stage of production, the terms agreed and applicable consumer law.

Custom-made or personalised products may be subject to different cancellation rights from standard products. Any applicable legal exception will be assessed according to the actual product and transaction.

Party Pinatas will not apply a cancellation charge or deny a refund where doing so would unlawfully restrict the customer’s rights.

Changes to a product’s design, size, colour or personalised details are subject to feasibility, availability and any additional cost agreed to before the change is made.

12. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms and Conditions and should be read together with them.

12.1 Change of mind

A customer does not automatically have a general right to return every product simply because they have changed their mind.

Voluntary returns and exchanges are subject to the published Returns & Refunds Policy.

Certain online transactions may be subject to statutory cooling-off rights. Exceptions may apply to goods made to the customer’s specifications, clearly personalised goods and other categories identified by law.

The application of any exception depends on the particular product and transaction.

12.2 Incorrect or non-conforming products

If we supply an incorrect product or a product that materially differs from its description, the customer should contact us with their order details and relevant photographs where appropriate.

We will investigate and provide the remedy required by applicable law.

12.3 Damaged or defective products

Customers should report visible delivery damage as soon as reasonably possible so that we can investigate and communicate with the courier.

Where a product is defective or fails to meet applicable quality requirements, the customer’s remedies will be determined under the applicable consumer legislation.

A reporting period in our returns procedure is intended to assist prompt resolution and does not remove statutory rights that remain available.

12.4 Refund method

Where a refund is legally required, it will be handled in accordance with the applicable legal requirements.

Where a voluntary return or exchange is accepted and the law permits the arrangement, Party Pinatas may offer website credit or another agreed solution.

Website credit will not be imposed in place of a monetary refund where the customer is legally entitled to a monetary refund.

12.5 Return costs

Return and collection costs will be handled according to the nature of the return, the applicable policy and legal requirements.

Where Party Pinatas is responsible for an incorrect or qualifying defective product, the customer’s statutory rights concerning return costs will be respected.

Customers must contact us before returning an item so that suitable arrangements can be made.

13. Product Use and Care

Piñatas are party products intended for their stated purpose.

Customers are responsible for using piñatas appropriately and supervising children during use. Any supplied instructions and safety information should be followed.

Piñatas may be damaged during normal use, including when struck during a piñata activity. Such damage does not by itself establish that the product was defective before use.

This section does not exclude responsibility for a genuine manufacturing defect or any other liability that cannot lawfully be excluded.

14. Customer Communications

Customers must provide accurate contact details and monitor communications relating to their order.

Party Pinatas may contact customers to clarify order details, confirm payment, discuss a production issue, provide tracking information or arrange collection.

Customers should contact us promptly if they believe their order confirmation, product details or delivery information is incorrect.

We aim to communicate professionally and resolve genuine concerns reasonably. Customers are encouraged to provide their order number when contacting us.

15. Intellectual Property

Website text, product photographs, original designs, branding, logos and other original materials belonging to Party Pinatas may not be copied, reproduced or commercially used without permission, except where permitted by law.

Customers who request products based on third-party characters, brands or themes remain responsible for ensuring that their requested use is lawful. Party Pinatas may decline a request where there is a reasonable concern about unlawful use of protected material.

Nothing in this section transfers ownership of third-party intellectual property to Party Pinatas or the customer.

16. Privacy and Personal Information

Personal information supplied during ordering will be handled in accordance with our Privacy Policy and applicable data-protection law, including the Protection of Personal Information Act (POPIA).

Customer information may be used where reasonably necessary to process orders, receive payments, arrange delivery, communicate with customers and meet legal obligations.

Information required by a courier or payment provider may be shared with that provider to complete the relevant service.

Customers should consult our Privacy Policy for further information about the collection, use, storage and protection of personal information and any applicable rights.

17. Website Availability and Content

We make reasonable efforts to keep our website accessible and product information accurate.

We cannot guarantee uninterrupted website availability or that every website feature will always operate without error.

If a technical issue affects an order or payment, customers should contact us so that the matter can be investigated.

Nothing in this section excludes liability that cannot lawfully be excluded.

18. Complaints and Dispute Resolution

Customers who are dissatisfied with an order or service should contact Party Pinatas directly and provide their order number and details of the concern.

We will review the matter and attempt to resolve it fairly.

Where a dispute cannot be resolved directly, either party may use any applicable dispute-resolution process or approach a competent South African consumer-protection body or court, as permitted by law.

Nothing in these Terms and Conditions prevents a customer from exercising a statutory right or submitting a complaint to an appropriate authority.

19. Amendments to These Terms

Party Pinatas may update these Terms and Conditions from time to time.

The version applicable to an order will generally be the version presented to the customer when the order was placed, subject to any subsequent agreement and applicable law.

Changes to the website terms will not retrospectively remove rights already acquired under an existing order.

Customers should review the current terms when placing a new order.

20. Applicable Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

They are subject to applicable consumer-protection, electronic-commerce, privacy and other relevant legislation.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No provision is intended to exclude a right, remedy or liability that cannot legally be excluded.

21. Contact Us

For order enquiries, cancellations, returns, complaints or rush-order requests, please contact:

Party Pinatas

Email: crystellepinatas@gmail.com

Website: https://partypinatas.co.za

Please include your order number when contacting us about an existing purchase.

Thank you for choosing Party Pinatas.

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